Frequently Asked Questions / About us / Find below some quick references to the most commonly asked questions related to working with Nehmeh. General Business Questions Why should I do business with Nehmeh? Ask yourself these questions: Tired of empty promises? unprofessional companies? working with copycats? lack of spare parts? poorly knowledgeable staff? undependable delivery times? lack of spare parts? bad quality products? constant false information? Then put your headaches behind you and upgrade to Nehmeh, the pioneering leader of industrial solutions since 1955.[/sc] We further can positively impact both your top & bottom line (click on each item for more info): Click on each icon for more details CHOOSE CORRECTLY Select the right equipment for the right application SCALE PRODUCTIVITY Improve your processes without impacting quality INCREASE EFFICIENCY Be more efficient through improved management of resources UPHOLD SAFETY Have better safety records for your human and capital assets REDUCE FOOTPRINT Reduce your carbon footprint by using our eco-friendly solutions IMPROVE RETURNS Earn better returns by being cost-effective & reducing wastage Does Nehmeh have a rewards program?Yes, Nehmeh has a loyalty rewards program our way of say thank you to our valuable clients, check Rewards by Nehmeh . What are Nehmeh's certifications? Nehmeh's recognition is a testimony to its commitment of hard-work and dedication in the name of our values. Learn more here I am a supplier/manufacturer, how can I work with Nehmeh?Nehmeh seeks partners who are leaders in their respective fields who share our passion for Quality & Service through developing new projects, new joint ventures or by inviting participation in their own businesses. Learn more here I am a trader and have my own store(s), how do I become a distributor/dealer for Nehmeh?Join our beneficial & rewarding Channel Partner Program . Where's your catalog/brochure?Corporate Brochure Partners' Catalogs What are some of Nehmeh's innovations?First Qatari company on the InternetFirst online industrial service tracker in the worldFirst Qatari company to earn AHRI certificationFirst importer of evaporative coolers to QatarAnton Nehmeh is one of the oldest companies in QatarFirst importer of aftermarket auto paints in QatarFirst heat-exchanger manufacturer in QatarFirst importer of aftermarket auto equipment to QatarFirst Qatari company to be member of the UNGCFirst mobile apps for industry in the regionFirst industrial loyalty Program in the regionFirst E-Commerce store for industrial solutions in QatarFirst Qatari company to earn Eurovent certification Find out more about our Innovations Accounts & Finance Questions Do you provide financing options?Certainly, we have partnered with two leading institutions to provide such options which you can learn more on this link How do I open a credit facility with Nehmeh?You are kindly requested to complete the Credit Application Form with required documents as mentioned on 2nd page of Credit Application Form. You can get it by sending an email to finance@nehmeh.com. How long is the processing for credit facilities? If all documentation and required documents are completed, the approval will take maximum 3 working days. What should I do if I exceeded the approved credit limit on my account? We require payment in order to free your credit limit. The customer can request for permanent credit limit increase if the approved credit limit is not enough to cover your purchases. How to increase the credit limit for an existing customer? We require official letter requesting for the increase with additional guarantees (guarantee letter/cheque) with same value as the requested new limit. Can a customer request for credit limit increase without providing additional guarantees? We require official letter request and approval will be based on customer transaction history. Where can a customer get a customer Statement of Account? A Statement of Account can be sent weekly or monthly by email and/or fax to our customers. For updated Statement of Account, please send an email request to finance@nehmeh.com and we will respond in a timely manner. Can I pay personal cheque in buying Nehmeh products? We can only accept personal cheque for cash customers as an advance payment, delivery will be done after cheque clearance. Can I use my debit/credit card in buying Nehmeh products? Yes, we accept debit cards and all major credit cards @ all our locations For our online stores, you can pay using What's more, we now accept & Can I buy now, pay later? Yes, check out our financing options. If I return an item bought through cash, how long will it take to get my money back? What are the requirements needed The return will be subject for Nehmeh Sales Return Policy & Procedure. We need official letter requesting for the refund from the customer. It will take maximum one week for the refund. If I return an item I bought through credit card, how long will I get the refund? What are the requirements needed The customer will get the refund back to his credit card account based on Nehmeh’s credit card refund policy and the banks timeline (which is usually to a maximum of 28 days). How long it will take to clear a customer’s cheque? Nehmeh will confirm the cheque clearance after two working days from the date of cheque deposit. Can I buy an item from Nehmeh using foreign currency? Yes, we accept the following currencies: Please contact us for the latest numbers as rates may vary. On our Online Store however, we only accept Qatari Riyals at this time. Credit Bureau Report? Yes, this report is mandatory for every new credit applicationWhat is Credit Bureau? Credit Bureau is operating under the supervision of Qatar Central Bank. The bureau aims to contribute in building a banking system with high efficiency and stability through the provision of accurate and comprehensive credit information using sophisticated global technology. Does the company has this Credit Bureau & do they need to register? Any company in register company in Qatar has an automatic account by default @ the Credit Bureau. How to get this report? The attachment will be submitted to customer and they have to fill the blanks & provide the requirements in addition to the QAR 100 fee. The Credit Bureau offices are located at Al Wahda Tower, Omar Al Mukhtar Street, Onaiza, telephone 4422 2244 or CB.gov.qa. How long it will take to get this report? Within just 5 to 10 minutes the report will be ready. Don't have a report? Get the forms now: in English or in Arabic. Human Capital Questions Where can I see the Careers page @ Nehmeh?Nehmeh Careers page is available here Is Nehmeh hiring? Where can I apply?We welcome qualified candidates to apply to our vacancies What are some of online resources exclusively for Nehmeh team members? Check out the page about Employee Resources . How do I report a concern?Something unethical? Something suspicious? Have something to report? Report your concerns here Sales Questions What are the sales terms & conditions? Check the Sales Terms & Conditions Do I need to come to your store to buy your items?We welcome you to our locations but you can also get our products from quality hardware stores nation-wide as well as from the comfort of your own office, plant or home through our Online Store Do you have any special online tools that can help me in my purchase decision? Universal Converter Powerful universal unit converter Power Calculator Power & Consumption calculator Air Flow Converter Calculator for HVAC & pneumatic tools Fan / Duct Calculator Get draft proposals for duct sizing Water Flow Volume & Flow Rate Converter Service Tracker Track service live Service Booking Easy service online booking Health Check Health Audit Booking RAL Colors RAL Classic Colors System Nehmeh E|Learning Never stop learning OurCatalogs Access all the catalogs OurApps Mobile Apps Where are your catalogs? Corporate Brochure Partners' Catalogs Online shopping sites? For a seamless experience, various products listed on this website: www.nehmeh.com are being linked to one of our Network of Sites including: shop.nehmeh.com and makita.qa. Why should I buy from Nehmeh? Ask yourself these questions: Tired of empty promises? unprofessional companies? working with copycats? lack of spare parts? poorly knowledgeable staff? undependable delivery times? lack of spare parts? bad quality products? constant false information? Then put your headaches behind you and upgrade to Nehmeh, the pioneering leader of industrial solutions since 1955. Benefits further include online shopping & delivery, financing options for your online & offline purchases and loyalty rewards program for your online & offline purchases. With Nehmeh, you've got a partner you can count on. We further can positively impact your top & bottom line (click on each item for more info): Click on each icon for more details CHOOSE CORRECTLY Select the right equipment for the right application SCALE PRODUCTIVITY Improve your processes without impacting quality INCREASE EFFICIENCY Be more efficient through improved management of resources UPHOLD SAFETY Have better safety records for your human and capital assets REDUCE FOOTPRINT Reduce your carbon footprint by using our eco-friendly solutions IMPROVE RETURNS Earn better returns by being cost-effective & reducing wastage What certifications has Nehmeh earned? View our wide-ranging quality standard certifications as well as accolades and other awards. What are some of Nehmeh's innovations?First Qatari company on the InternetFirst online industrial service tracker in the worldFirst Qatari company to earn AHRI certificationFirst importer of evaporative coolers to QatarAnton Nehmeh is one of the oldest companies in QatarFirst importer of aftermarket auto paints in QatarFirst heat-exchanger manufacturer in QatarFirst importer of aftermarket auto equipment to QatarFirst Qatari company to be member of the UNGCFirst mobile apps for industry in the regionFirst industrial loyalty Program in the regionFirst E-Commerce store for industrial solutions in QatarFirst Qatari company to earn Eurovent certification Find out more about our Innovations What industries does Nehmeh serve? We serve a broad & diverse range of commercial & industrial markets and you can count on us as we relentlessly work with our partners who share our passion for quality, technology, performance and customer service. Markets served Agriculture, Gardening & Landscaping Building Cement Chemical Decoration Energy Facility Management General Manufacturing Hospitality HVAC Marine Repair Operations MEP Metal Oil & Gas Vehicle Services Wood Products Can I buy Nehmeh products with my debit/credit cards? Yes, we accept debit cards and all major credit cards @ all our locations For our online stores, you can pay using What's more, we now accept & Can I buy now, pay later? Yes, check out our financing options Service & Maintenance Questions Why should I service from Nehmeh? Ask yourself these questions: Tired of empty promises? unprofessional companies? working with copycats? lack of spare parts? poorly knowledgeable staff? undependable delivery times? lack of spare parts? bad quality products? constant false information? Then put your headaches behind you and upgrade to Nehmeh, the pioneering leader of industrial solutions since 1955. Does Nehmeh offer aftersales service?Yes, Nehmeh not only offers aftersales service but offer aftersales service solutions with a wide-range of value-added services What are the Nehmeh warranty terms? Nehmeh's standard warranty is 12 months against manufacturing defects however that depends from the products in question as some can be longer that period. Contact us with your equipment specifications for detailed answers. Do you have special online tools for service? Universal Converter Powerful universal unit converter Power Calculator Power & Consumption calculator Air Flow Converter Calculator for HVAC & pneumatic tools Fan / Duct Calculator Get draft proposals for duct sizing Water Flow Volume & Flow Rate Converter Service Tracker Track service live Service Booking Easy service online booking Health Check Health Audit Booking RAL Colors RAL Classic Colors System Nehmeh E|Learning Never stop learning OurCatalogs Access all the catalogs OurApps Mobile Apps Do you need to speak to an expert? Will be glad to help! Request a call back Can I track my repairs?Yes, you can track your service live with Service Tacker or through our Mobile Apps . Just make sure you have the following information handy: I need to a system health check for my equipment; can you help? Of course! Please click here Do you have further questions? Ask us The Nehmeh Way‘s Code of Conduct applies to all Suppliers to Nehmeh and its affiliates and comprises a set of guiding principles for Nehmeh and its stakeholders. Learn more here If you want to find our more about Nehmeh, please visit the page About us
