Construction Equipment
Power Tools
Find below some quick references to the most commonly asked questions related to working with Nehmeh.
General Business Questions
- Why should I do business with Nehmeh?
Tired of
Tired of
empty promises? bad quality products? undependable delivery times? unreliable suppliers? constant false information? empty promises? working with copycats? unprofessional companies? poorly knowledgeable staff?
Then put your headaches behind you and upgrade to Nehmeh, the pioneering leader of industrial solutions since 1955. We further can positively impact both your top & bottom line (click on each item for more info): - Does Nehmeh have a rewards program?Yes, Nehmeh has a loyalty rewards program our way of say thank you to our valuable clients, check Rewards by Nehmeh .
- What are Nehmeh's certifications?Nehmeh's recognition is a testimony to its commitment of hard-work and dedication in the name of our values. Learn more here
- I am a supplier/manufacturer, how can I work with Nehmeh?Nehmeh seeks partners who are leaders in their respective fields who share our passion for Quality & Service through developing new projects, new joint ventures or by inviting participation in their own businesses. Learn more here
- I am a trader and have my own store(s), how do I become a distributor/dealer for Nehmeh?Join our beneficial & rewarding Channel Partner Program .
- Where's your catalog/brochure?
- What are some of Nehmeh's innovations?Find out more about our Innovations
Accounts & Finance Questions
- Do you provide financing options?Certainly, we have partnered with two leading institutions to provide such options which you can learn more on this link
- How do I open a credit facility with Nehmeh?You are kindly requested to complete the Credit Application Form with required documents as mentioned on 2nd page of Credit Application Form. You can get it by sending an email to finance@nehmeh.com.
- How long is the processing for credit facilities?If all documentation and required documents are completed, the approval will take maximum 3 working days.
- What should I do if I exceeded the approved credit limit on my account?We require payment in order to free your credit limit. The customer can request for permanent credit limit increase if the approved credit limit is not enough to cover your purchases.
- How to increase the credit limit for an existing customer?We require official letter requesting for the increase with additional guarantees (guarantee letter/cheque) with same value as the requested new limit.
- Can a customer request for credit limit increase without providing additional guarantees?We require official letter request and approval will be based on customer transaction history.
- Where can a customer get a customer Statement of Account?A Statement of Account can be sent weekly or monthly by email and/or fax to our customers. For updated Statement of Account, please send an email request to finance@nehmeh.com and we will respond in a timely manner.
- Can I pay personal cheque in buying Nehmeh products?We can only accept personal cheque for cash customers as an advance payment, delivery will be done after cheque clearance.
- Can I buy from Nehmeh using my credit/debit cards?Yes, we accept debit cards and all major credit cards @ all our locations and our online stores
You can also settle your payments through either a Payment Link which will be sent your mobile device or through Fawran where you can transfer from your device easily using either Mobile Number/IBAN/Alias. - Can I buy now, pay later?Yes! check out our financing optionsNOW, PAY LATER
- If I return an item bought through cash, how long will it take to get my money back? What are the requirements neededThe return will be subject for Nehmeh Sales Return Policy & Procedure. We need official letter requesting for the refund from the customer. It will take maximum one week for the refund.
- What are your standard payment terms?Our standard payment terms are typically 60 days from the date of invoice unless otherwise agreed upon in writing.
- What should I do if I have a billing discrepancy or incorrect charge?If you believe there’s an error on your invoice, please contact our Accounts Department within 7 working days of receiving the invoice so we can investigate and resolve the issue promptly.
- Do you charge any late payment fees?Yes, late payments may incur finance charges as per the terms agreed in your sales contract or credit facility.
- Who should I contact for finance or accounts-related inquiries?For any accounts or finance-related queries, you can reach our Accounts Department at Credit Control.
- If I return an item I bought through credit card, how long will I get the refund? What are the requirements neededThe customer will get the refund back to his credit card account based on Nehmeh’s credit card refund policy and the banks timeline (which is usually to a maximum of 28 days).
- How long it will take to clear a customer’s cheque?Nehmeh will confirm the cheque clearance after two working days from the date of cheque deposit.
- Can I buy an item from Nehmeh using foreign currency?Yes, we accept the following currencies:
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Please contact us for the latest numbers as rates may vary.
On our Online Store however, we only accept Qatari Riyals at this time. - Credit Bureau Report?Yes, this report is mandatory for every new credit applicationWhat is Credit Bureau?
Credit Bureau is operating under the supervision of Qatar Central Bank. The bureau aims to contribute in building a banking system with high efficiency and stability through the provision of accurate and comprehensive credit information using sophisticated global technology.
Does the company has this Credit Bureau & do they need to register?
Any company in register company in Qatar has an automatic account by default @ the Credit Bureau.
How to get this report?
The attachment will be submitted to customer and they have to fill the blanks & provide the requirements in addition to the QAR 100 fee. The Credit Bureau offices are located at Al Wahda Tower, Omar Al Mukhtar Street, Onaiza, telephone 4422 2244 or CB.gov.qa.
How long it will take to get this report?
Within just 5 to 10 minutes the report will be ready.
Don't have a report? Get the forms now: in English or in Arabic. - What is Nehmeh's preferred bank?For the sake of prevention of hacker attacks & phishing, we only use Qatar National Bank based in Doha, Qatar as our official bank account for transfers. Do not make any transfers to us through any other banks under any circumstances. If you have questions about bank transfers to us, please contact us
Human Capital Questions
- Where can I see the Careers page @ Nehmeh?Nehmeh Careers page is available here
- Is Nehmeh hiring? Where can I apply?We welcome qualified candidates to apply to our vacancies
- What are some of online resources exclusively for Nehmeh team members?Check out the page about Employee Resources .
- How do I report a concern?Something unethical? Something suspicious? Have something to report? Report your concerns here
Sales Questions
- What are the sales terms & conditions?Check the Sales Terms & Conditions
- Do I need to come to your store to buy your items?We welcome you to our locations but you can also get our products from quality hardware stores nation-wide as well as from the comfort of your own office, plant or home through our Online Store
- Do you have any special online tools that can help me in my purchase decision?Certainly, check our our Online Tools
- Where are your catalogs?
- Online shopping sites?For a seamless experience, various products listed on this website: nehmeh.com are being linked to one of our Network of Sites including: shop.nehmeh.com and makita.qa.
- Why should I buy from Nehmeh?
Tired of
Tired of
empty promises? bad quality products? undependable delivery times? unreliable suppliers? constant false information? empty promises? working with copycats? unprofessional companies? poorly knowledgeable staff?
Then put your headaches behind you and upgrade to Nehmeh, the pioneering leader of industrial solutions since 1955. Benefits further include online shopping & delivery, financing options for your online & offline purchases and loyalty rewards program for your online & offline purchases.
With Nehmeh, you've got a partner you can count on.
We further can positively impact your top & bottom line
(click on each item for more info): - What certifications has Nehmeh earned?View our wide-ranging quality standard certifications as well as accolades and other awards.
- What are some of Nehmeh's innovations?Find out more about our Innovations
- What industries does Nehmeh serve?We serve a broad & diverse range of commercial & industrial markets and you can count on us as we relentlessly work with our partners who share our passion for quality, technology, performance and customer service.
- Can I buy Nehmeh products with my debit/credit cards?
- Can I buy now, pay later?Yes! check out our financing optionsNOW, PAY LATER
Service & Maintenance Questions
- Why should I service from Nehmeh?
Tired of
Tired of
empty promises? bad quality products? undependable delivery times? unreliable suppliers? constant false information? empty promises? working with copycats? unprofessional companies? poorly knowledgeable staff?
Then put your headaches behind you and upgrade to Nehmeh, the pioneering leader of industrial solutions since 1955. - Does Nehmeh offer aftersales service?Yes, Nehmeh not only offers aftersales service but offer aftersales service solutions with a wide-range of value-added services
- What are the Nehmeh warranty terms?Nehmeh's standard warranty is 12 months against manufacturing defects however that depends from the products in question as some can be longer that period. Contact us with your equipment specifications for detailed answers.
- Do you have special online tools for service?
Air Compressor Sizing Calculator HVAC & pneumatic calculator Calculate concrete pours required Get draft proposals for duct sizing Extension Wire Size Calculator Oil/petrol ratio calculator Energy consumption calculator Paint calculator & estimator RAL Classic Colors System Powerful universal unit converter Hand & Arm Vibration Calculator Metal Weights Calculator Volume & Flow Rate Converter Track service live Health Audit Booking Easy service online booking 24/7 Service AI agent Never stop learning Access all the catalogs Mobile Apps - Do you need to speak to an expert?Will be glad to help! Request a call back
- Can I track my repairs?Yes, you can track your service live with Service Tacker or through our Mobile Apps .
Just make sure you have the following information handy:
- I need to a system health check for my equipment; can you help?Of course! Please click here
Do you have further questions? Ask Nehmeh AI or get in touch
The Nehmeh Way’s Code of Conduct applies to all Suppliers to Nehmeh and its affiliates and comprises a set of guiding principles for Nehmeh and its stakeholders.
Learn more here
If you want to find out more about Nehmeh, please visit the page About us
