- How do I open a credit facility with Nehmeh?You are kindly requested to complete the Credit Application Form attached with required documents as mentioned on 2nd page of Credit Application Form.
- How to get the credit application form?The form is available on our website.
- How long is the processing for credit facilities?If all documentation and required documents are completed, the approval will take maximum 3 working days.
- What should I do if I exceeded the approved credit limit on my account?We require payment in order to free your credit limit.
The customer can request for permanent credit limit increase if the approved credit limit is not enough to cover your purchases.
- How to increase the credit limit for existing customer?We require official letter requesting for the increase with additional guarantees (guarantee letter/cheque) with same value as the requested new limit.
- Can a customer request for credit limit increase without providing additional guarantees?We require official letter request and approval will be based on customer transaction history.
- Where can a customer get a customer Statement of Account?A Statement of Account will be sent monthly by fax to customers.
For updated Statement of Account, please send an email request to email@example.com and we will reply immediately.
- Can I pay personal cheque in buying Nehmeh products?We can only accept personal cheque for cash customers as an advance payment, delivery will be done after cheque clearance.
- Can I use my debit/credit card in buying Nehmeh products?Yes, we accept debit cards and all major credit cards @ all our locations
- If I return an item bought through cash, how long will it take to get my money back? What are the requirements neededThe return will be subject for Nehmeh Sales Return Policy & Procedure.
We need official letter requesting for the refund from the customer. It will take maximum one week for the refund.
- If I return an item I bought through credit card, how long will I get the refund? What are the requirements neededNehmeh can not refund the payment made through a credit card, instead the customer is requested to coordinate with his Bank to cancel the transaction and Nehmeh will confirm the cancellation through Nehmeh’s bank.
- How long it will take to clear a customer’s cheque?Nehmeh will confirm the cheque clearance after two working days from the date of cheque deposit.
- Can I buy an item from Nehmeh using foreign currency?Yes, we accept the following currencies:
Please contact us for the latest numbers as rates may vary.